My Package says it was delivered, but its not here, where is it?

Vendors mark a package as delivered when it arrives at the MBSB docks. General Stores will deliver the package(s) the next business day to your mail room.

I have a rush order how do I get it as soon as it arrives?

Please contact General Stores to make for special arrangements for same day delivery, or for you to meet at the MBSB docks for self pickup.

I am having issues with Amazon orders who do I contact?

If you have questions pertaining to refunds, login issues and your University Amazon Business account, contact Amazon Business at amazon-business-cs@amazon.com phone number (866) 486-2360. 

For Amazon University related questions not pertaining to eBuy please contact Tammy Paulus.

More information available on Purchasing's site: https://ap-purchasing.fo.uiowa.edu/purchasing/contracts/amazon-business 

How do I order from Amazon using my Procurement Card?

Login and order from the UI eBuy system, no Pcard required.

Instructions to assist with these process can be found at https://ap-purchasing.fo.uiowa.edu/purchasing/preqs/ebuy including usage guides Amazon user guide, Amazon quick tips

What does the Ship-To code indicate when ordering?

The ship-to code indicates the area of campus where the order is to be delivered. General Stores has sectioned the University into several zones. The ship-to codes represent these zones. Amazon groups UI orders according to this code. Most customers order for one department and everything ships to the same area. However, a few customers order for several areas. These customers use multiple ship-to codes. 

Do you still offer paper catalogs?

Paper catalogs are not offered any more from General Stores.

What if I have a question on my order?  Who should I call?

General Stores stocked items, call 384-3905. 

Amazon items, contact the Amazon Business Customer Service at amazon-business-cs@amazon.com phone number (866) 486-2360. .

Can I use Amazon Business to buy personal items?

• Users are reminded that the University Amazon Business Account is for University Business related purchases only.
• Personal purchases are prohibited and could result in user access to the University Amazon Business account being removed.

Can I ship an Amazon Business order to my home?

All UI purchases need to be shipped to a UI address. (It is the departments discretion after they are received on campus to send them off campus from that point.)

Do you still offer Cylinder Gas?

General Stores transitioned cylinder gas purchases to an external contract effective November 1, 2011. Departments will need to order directly from the current Cylinder Gas supplier or through your local University Shared Services person. 
Purchasing contract and vendor contacts and directions are kept up to date here:
https://ap-purchasing.fo.uiowa.edu/purchasing/contracts/cylinder-gases 

Do you still offer Safety Shoes and Glasses sales?

General Stores no longer processes Personal Protective Equipment Requisitions for the University of Iowa. Each department is responsible for procuring safety shoes with outside vendors for its employees. Shoes may be paid for with a departmental PCard or Purchase Order, or the department may reimburse the employees for shoes purchased directly. Safety glasses are still purchased through UI Optical with an interdepartmental requisition.

For more information: See the University's Operations Manual and the Office of Environmental Health & Safety website for specific information about the requirements for protective equipment.