Amazon returns process:

End users must email IBOR-Amazon-Returns@amazon.com for all returns. A USPS, FedEx, or UPS return label will then be provided for the return. Once the label is received and applied to the package by the end user, the sealed package can be sent back as follows. 

• Take the package to your campus mail pickup area. 
• For larger pickups that you are not able to take to your campus mail pickup area, please contact Central Receiving at BS-CentralReceiving@uiowa.edu or 319-384-3905. When requesting a large pickup, please include information regarding approximate size/quantity and where it is located.  

Reminder, all returns must be sealed with the return label applied to be picked up for shipping. Returns that are not sealed and ready to ship, will not be picked up by Campus Mail or Central Receiving.  

General Stores returns process:

We will make every effort to accommodate returns for goods purchased at General Stores. In most cases credits are issued as soon as the returned items are received at General Stores. To simplify the process and to insure prompt service and proper credit, please follow these instructions:

To return a General Stores product, attach a copy of the General Stores invoice to it. Mark on the invoice, "Pick up for credit." To return an Office Depot product, attach a copy of the Office Depot packing slip. Notify the General Stores driver that there is a pickup when the next delivery is made, and the item will be returned to General Stores. If you do not expect a delivery, email a note to us at bs-centralreceiving@uiowa.edu and request a return pickup.

Follow the above procedures for exchanges or damaged products, and write on the invoice whether the item is for exchange or is damaged.

Note: Credit will be issued in the same unit as the item was originally sold. Goods must be in saleable condition and have valid expiration dates.